Shipping and Orders
Local Shipping (Hong Kong)
We offer local shipping via Hong Kong Post Office postal service or SF express. You should receive your order within 5-7 working days. You will be able to check your shipping rate at checkout.
Due to the substantial reduction in flight frequencies or even cancellation of flights during the COVID-19 pandemic, we are currently shipping within Hong Kong only, shipping to all other countries are suspended till airmail postal service become available again.
Wrong address / Corrections
We are not able to make address changes or corrections to orders once placed. If the delivery address provided by you at checkout is incorrect or incomplete, we cannot be held responsible for the loss of your order. In the case that your address is incorrect or incomplete and your order is returned to us, the courier may apply a charge for this which we will add to your order. If your package is returned to us due to an incorrect or incomplete address and you wish it to be re-sent you must pay the delivery cost.
Our delivery service considers a parcel lost after it has been in the postal system for a period of 20 working days for Hong Kong orders and 60 days for International orders. Though it is highly unlikely deliveries will take this amount of time, we are unable to provide a refund until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.
Create Your Account
It will be easier to process the order if you could create an account with us on the website so that you do not have to provide us with your details when you shop with us the next time round. Your information will be kept confidential and we will not send you any spam mail.
All prices on the website can be converted and displayed in different currency (as set), but we only accept, and credit cards are still charged in Hong Kong Dollars (HKD) as payment currency.
We accept credit cards Visa, Mastercard, Amercian Express, and Apple Pay.
Hong Kong-based customers can also choose to pay by Local Bank Transfer (HSBC: 652-693540-838, OSCO Natural and Organics Limited) or FPS (ID: 3671013).
Please contact us directly for details via whatsapp or phone: +852 5743 5299 if you choose this payment method.
We issue electronic invoice instead of printed one for our customers to minimize environmental impact.