Shipping Info

Local Shipping (Hong Kong)

Your order will be sent within 3-5 working days upon receipt of payment.
We offer local shipping via SF express. You will be able to check your shipping rate at checkout.
We accept delivery to industrial, commercial, residential addresses, SF Express Service Points and SF Lockers. We do not ship to PO boxes.
Free shipping for any order net over HK$800.
*The shipping fee only covers the first time delivery. If the delivery was returned to us for a second time delivery, you will be responsible for the actual shipping fee.

International Shipping

We are glad to ship worldwide and please contact us for shipping rate. Please note that you will be responsible for any customs fees, taxes and any issues that may arise in your country.

*Delay maybe experienced over public holidays. 

Wrong Address / Parcel Loss

Once an order is placed, the shipping address or order details cannot be changed.  
We are not responsible for any incorrect or incomplete shipping addresses provided at checkout.  
Your order will be sent to the address you provided. If the address given during the order processing is incorrect, or if the recipient fails to collect the package and it needs to be resent, we will not be responsible for any lost or returned packages or any additional costs incurred for reshipping.  
Once the package is shipped, we are not responsible for any lost or stolen packages, nor can we resend the package.
  

Order Info

*Orders cannot be changed or cancelled once placed.

Create Your Account

It will be easier to process the order if you could create an account with us on the website so that you do not have to provide us with your details when you shop with us the next time round. Your information will be kept confidential and we will not send you any spam mail.

Prices

All prices on the website can be converted and displayed in different currency (as set), but we only accept, and credit cards are still charged in Hong Kong Dollars (HKD) as payment currency.

Payment

We accept credit cards Visa, Mastercard, Amercian Express, and Apple Pay.

Hong Kong-based customers can also choose to pay by Local Bank Transfer (HSBC: 652-693540-838, OSCO Natural and Organics Limited), PayMe (+852 57435299) or FPS (ID: 3671013).
Please contact us directly for details via Whatsapp: +852 5743 5299 if you choose this payment method.

Invoice

We issue electronic invoice instead of printed one for our customers to minimize environmental impact.